Shipping Policy

Last updated: August 2026

At Getlot, we aim to process and deliver your order as quickly and safely as possible.

Order Processing

Orders are normally processed after they are successfully placed and confirmed.

Processing times may vary depending on order volume, product availability, weekends, public holidays, and other circumstances.

We may contact you by phone or WhatsApp to confirm your order when necessary.

Delivery

Delivery times depend on your location and the courier service used.

For deliveries within Pakistan, estimated delivery may generally take 3–7 business days after order confirmation.

Remote areas may require additional delivery time.

Delivery estimates are not guaranteed and may be affected by circumstances outside our control, including weather, courier delays, public holidays, incorrect addresses, or unsuccessful delivery attempts.

Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated during the ordering process.

Shipping charges may vary depending on the delivery location and order.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address and contact number.

Getlot is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delivery Attempts

If the courier is unable to deliver an order because the customer is unavailable or cannot be contacted, additional delivery attempts or charges may apply depending on the courier.

For Cash on Delivery orders, customers should be available to receive and pay for the order when delivered.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible after delivery.

Please provide your order number and photos or video of the issue so that we can investigate and assist you.

Contact

For shipping questions or assistance with an order, please contact Getlot through our customer support channel or WhatsApp.