Return & Refund Policy

Last updated: August 2026

At Getlot, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, or defective product, please contact us so we can help resolve the issue.

Returns

You may request a return if:

• You received the wrong product.
• Your product arrived damaged.
• Your product has a manufacturing defect.
• The product you received is significantly different from what was described on our website.

Return requests should be submitted within 7 days of receiving your order.

To request a return, contact us through WhatsApp ( 03225984830)  or our customer support channel and provide:

• Your order number
• Your name and contact number
• Photos or a short video showing the issue
• A brief description of the problem

We may request additional information to verify the issue.

Items That Cannot Be Returned

For hygiene and safety reasons, used personal-care products may not be eligible for return unless the product arrived damaged, defective, or incorrect.

Products damaged through misuse, improper handling, or normal wear and tear may not qualify for a refund or replacement.

Refunds

Once your return request is approved, we will review the returned product where applicable.

If a refund is approved, the refund will be processed using the payment method available for your order.

For Cash on Delivery orders, we may contact you to arrange an appropriate refund method.

Shipping charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product.

Exchanges

If an item is eligible for replacement, we may offer a replacement instead of a refund, subject to product availability.

Contact Us

For return or refund assistance, please contact Getlot through our customer support channel or WhatsApp.

We recommend contacting us as soon as possible after receiving your order so we can resolve the issue quickly.